Emerald Ruby Necklace

Shipping

• Your order is shipped free of charge and fully insured via our trusted shipping partners.
• Ready-to-ship items are dispatched within 3 business days.
• Made-to-order items (engraving, ring resizing, custom chain lengths, etc.) are handcrafted and shipped within 10–15 business days.

For more information, please visit our Shipping Policy.

Returns & Warranty

• You may exercise your right of withdrawal within 7 days of delivery for unused standard products.
• All of our jewelry is covered by a 1-year repair warranty against manufacturing defects.
• Please note: Personalized or custom-made items (including engraved jewelry, resized rings, custom chain lengths, or products made in rose or white gold upon request) cannot be returned or cancelled, in accordance with applicable consumer regulations.
• For hygiene reasons, products such as pierced jewelry that have been used cannot be returned or exchanged.
• Shipping costs for returns, exchanges, and repair services are the responsibility of the customer.

Please review our Warranty & Return Policy before completing your purchase.

Keep your jewelry looking as beautiful as the day you received it by following these simple care tips:

• For a deeper clean, use a mixture of warm water and mild dish soap. Gently brush with a soft-bristled toothbrush, then rinse and dry thoroughly.
• Avoid contact with harsh chemicals and abrasives such as hairspray, bleach, chlorine, and toothpaste. These substances may dull the shine of precious metals over time.
• Inspect your jewelry regularly to ensure the settings and stones remain secure. If you notice a loose stone, please contact our customer support team and avoid wearing the piece until it has been repaired.
• Remove your jewelry before sports, exercise, or other physical activities, and store it carefully when not in use.