Your order will be delivered free of charge and insured by our contracted shipping companies. (In all cases of returns, exchanges, and repairs, all return shipping costs will be charged to the buyer.) Our company is not responsible for customs fees for international shipments. Our company is also not responsible for any problems that may occur during international shipments.
Your order remains under the responsibility and guarantee of Yunka Jewelry until it is delivered to you by the shipping company.
If your order is in stock, it will be shipped within 3 business days. If the product is not in stock, it will be produced as a special order and shipped within 10-15 business days. Delivery times for custom-made products vary depending on the manufacturing time.
In case of any issues on our part, you will be informed about your order using your membership information. For problems related to order production, your refund will be credited to your account or credit card without any deductions. Therefore, we kindly request that you fill out your membership information completely and carefully. Deliveries are not made on holidays and Sundays.
You will be notified of your purchased products via email. If any of your selected products are out of stock, we will contact you as soon as possible to inform you about the product's stock availability and delivery time.
For insurance purposes, please check the courier for damage to the package upon delivery. If the shipping bag is damaged, have a damage report drawn up and do not accept the delivery.
All our shipments are sent as GIFT PACKAGES, specially packaged and in boxes specific to the product.
If the item(s) in your order are in stock, they will be shipped within 1-3 business days.
Custom orders (wedding rings, etc.) will be produced and shipped within 10-15 business days.
For custom-made orders, a weight difference of +/- 10% may occur as a result of the production process, and price differences may be requested/refunded for any higher percentages.
To return or exchange products, please review the "RETURN AND EXCHANGE PROCEDURE".
www.yunkajewelry.com is an online shopping site. It allows multiple users to shop simultaneously. Although rare, there may be situations where a consumer orders the same product, or when products cannot be manufactured or imported; in these cases:
If the product(s) you paid for online are out of stock and cannot be supplied, there is a waiting period of at least 2 (two) and a maximum of 30 (thirty) days. If the product cannot be delivered to the consumer within this period, the payment made will be refunded to the credit card or bank transfer account.
For orders placed via bank transfer (EFT), if the order amount is not transferred to the Yunka Jewelry accounts listed in the payment options within 2 business days, your order will be considered cancelled after 2 business days.
